Home     Forum     401k     401k Rollovers
    Register   Login   Members   Search   FAQs     Recent Posts    




Is this the future of customer service?

Reply to topic
Money Talk > The Green Room

Author Thread
coaster
Senior Advisor


Cash: $ 1626.30

Posts: 7990
Joined: 11 Oct 2005
Location: Wisconsin
Is this the future of customer service?  Reply with quote  

If you complain too much, they don't want your business: Sprint Nextel is terminating service for about 1000 customers who called customer service "excessively" about unresolved issues.

http://abcnews.go.com/Business/story?id=3361743&page=1&Business=true
http://www.washingtonpost.com/wp-dyn/content/article/2007/07/06/AR2007070602131.html

Well, I suppose if a service issue can't be resolved, I wouldn't want to do business with them anyway.

~Tim~
Post Tue Jul 10, 2007 1:33 pm
 View user's profile Send private message
Case-Face
Full Member


Cash: $ 0.35

Posts: 75
Joined: 21 May 2007

sprint/nextel  Reply with quote  

Yeah, I heard about this story and it's UNHEARD of really. Although I learned in a marketing class that some businesses do try to kill certain products off by advertising it badly or not at all. But killing off customers? That's comedy!
Post Thu Jul 19, 2007 4:28 pm
 View user's profile Send private message

Reply to topic
Forum Jump:
Jump to:  
  Display posts from previous:      





Money Talk © 2003-2016