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Free 1040 Tax Return.com Inc not happy at all

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stephanie
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Cash: $ 2.10

Posts: 10
Joined: 20 Jan 2006

Free 1040 Tax Return.com Inc not happy at all  Reply with quote  

So, I signed up, supposed to be free. Ex-husband and I have very straight forward nothing fancy return. (seperated this year so we still filed together).

Put in everything, then it tells me it needs $9.88 to file my state return, I enter the credit card details, then remember that can't file this way because my ex's income does not apply to NYS, he is Active Duty Army and PA resident and doesn't pay NYS taxes, H&R Block always files my state without him. ANYWAY, when I realized this, I cancelled out of the program and didn't give it a second thought. I did not file anything.

I was charged $9.88, for nothing, came through my account this morning. I tried to contact customer support, they want another $4.88 to answer a question and $15.88 to answer a tax question! I can't tell them I am not filing with them, so I can't get my $10 bucks back. I tried to call the bank, but that would cost $30 to stop the payment.

I tried to look up the website on www.whois.com, but it keeps telling me the domain name format is incorrect. Does anybody have any other suggestions?

I know its only $10 but it is the principle of the matter, I wonder how many other $10 they've gotten from other unsuspecting folk???

https://doyourtaxes.net/Dotaxes/login.php?c=a

Thanks.

Stephanie
Post Mon Jan 23, 2006 3:36 pm
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coaster
Senior Advisor


Cash: $ 1626.30

Posts: 7990
Joined: 11 Oct 2005
Location: Wisconsin
 Reply with quote  

You paid for this with a credit card, right? Any credit card holder has the right to dispute any charge. Call the customer service number for the credit card and tell them you want to dispute the charge and then you don't have to pay it while the credit card company works it out. Be sure to explain what happened and why you weren't able to contact the service provider so you could work it out directly with them. Sometimes it's a good idea to follow up a dispute with a letter; ask them if you should do that.

~Tim~
Post Mon Jan 23, 2006 6:06 pm
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stephanie
Member


Cash: $ 2.10

Posts: 10
Joined: 20 Jan 2006

 Reply with quote  

Tim,

thanks for the reply.

It was my debit card with a visa logo...can I still do that?

I would love to write a dispute letter but I can't find an address on the site, and like I said, I tried to look them up on whois.com, but it says the domain is incorrect.

Thanks again.

Stephanie
Post Mon Jan 23, 2006 7:30 pm
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coaster
Senior Advisor


Cash: $ 1626.30

Posts: 7990
Joined: 11 Oct 2005
Location: Wisconsin
 Reply with quote  

Mmmmmm, no, sorry -- debit cards don't have the same consumer protection that credit cards do.

Is there an email address on the site? Usually found under something like "how to contact us"

~Tim~
Post Mon Jan 23, 2006 9:39 pm
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Rolo
Yo' Daddy


Cash: $ 309.70

Posts: 1551
Joined: 13 Mar 2005
Location: Colorado/Florida
 Reply with quote  

Registrant:
Free 1040 Tax Return, INC
PO Box 19577
Seattle, Washington 98109

United States

Registered through: The Web For Less
Domain Name: FREE1040TAXRETURN.COM
Created on: 21-Jul-99
Expires on: 21-Jul-08
Last Updated on: 30-Nov-04

Administrative Contact:
Stangle, Don admin@free1040taxreturn.com
Free 1040 Tax Return, INC
PO Box 19577
Seattle, Washington 98109
United States
7029409909 Fax --

Technical Contact:
Stangle, Don admin@free1040taxreturn.com
Free 1040 Tax Return, INC
PO Box 19577
Seattle, Washington 98109
United States
7029409909 Fax --

Domain servers in listed order:
PARK17.SECURESERVER.NET
PARK18.SECURESERVER.NET


IP Whois Results:
Connecting to whois.arin.net...


OrgName: Semaphore Corporation
OrgID: SEMA
Address: 2001 6th Avenue, Suite 1700
City: Seattle
StateProv: WA
PostalCode: 98121
Country: US

NetRange: 63.249.0.0 - 63.249.31.255
CIDR: 63.249.0.0/19
NetName: SEMA-CIDR-2
NetHandle: NET-63-249-0-0-1
Parent: NET-63-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.SEMAPHORE.NET
NameServer: NS2.SEMAPHORE.NET
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate: 1999-11-18
Updated: 2000-12-15

RTechHandle: NA15-ORG-ARIN
RTechName: Network Address Change Request
RTechPhone: +1-206-905-6000
RTechEmail: nacr@semaphore.com

OrgAbuseHandle: ABUSE174-ARIN
OrgAbuseName: Abuse
OrgAbusePhone: +1-206-905-6000
OrgAbuseEmail: abuse@semaphore.com

OrgNOCHandle: NOC286-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-206-905-6000
OrgNOCEmail: noc@semaphore.com

OrgTechHandle: TD179-ARIN
OrgTechName: Davis, Troy U
OrgTechPhone: +1-206-683-8769
OrgTechEmail: troy@nack.net

"Expect me when you see me."
Post Tue Jan 24, 2006 1:55 am
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rrenaud
First Time Poster


Cash: $ 0.20

Posts: 1
Joined: 08 Apr 2006

 Reply with quote  

They got $9.88 from me as well for doing the state tax return form, which they were not even capable of processing (I am an NJ resident who works in NYC), and I guess they don't handle out of state issues. That, of course, doesn't prevent them from charging me BEFORE telling me they are incompetant and unable to actually give me service.
Post Sat Apr 08, 2006 3:42 am
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JBendar
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Cash: $ 49.60

Posts: 271
Joined: 22 Mar 2004
Location: Woodbridge, New Jersey
Re: Free 1040 Tax Return.com Inc not happy at all  Reply with quote  

quote:
Originally posted by stephanie
So, I signed up, supposed to be free. Ex-husband and I have very straight forward nothing fancy return. (seperated this year so we still filed together).

Put in everything, then it tells me it needs $9.88 to file my state return, I enter the credit card details, then remember that can't file this way because my ex's income does not apply to NYS, he is Active Duty Army and PA resident and doesn't pay NYS taxes, H&R Block always files my state without him. ANYWAY, when I realized this, I cancelled out of the program and didn't give it a second thought. I did not file anything.

I was charged $9.88, for nothing, came through my account this morning. I tried to contact customer support, they want another $4.88 to answer a question and $15.88 to answer a tax question! I can't tell them I am not filing with them, so I can't get my $10 bucks back. I tried to call the bank, but that would cost $30 to stop the payment.

I tried to look up the website on www.whois.com, but it keeps telling me the domain name format is incorrect. Does anybody have any other suggestions?

I know its only $10 but it is the principle of the matter, I wonder how many other $10 they've gotten from other unsuspecting folk???

https://doyourtaxes.net/Dotaxes/login.php?c=a

Thanks.

Stephanie


Why did you go to this company when H&R Block did your returns in the past? Any time you see something for free, there is always a catch to it. Normally a web site would have an address or contact listed so you could communicate with them. Every time there has been emails for free stuff sent to me, I always look at the fine points. If they are not spelled out, then the message is deleted. Sorry about your misfortune.

JBendar Crying or Very sad
Post Sat Apr 08, 2006 8:13 pm
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JBendar
Senior Member


Cash: $ 49.60

Posts: 271
Joined: 22 Mar 2004
Location: Woodbridge, New Jersey
Unhappy with Free 1040.com  Reply with quote  

RRenaud:

It is unfortunate that there are unscrupulous companies looking to take advantage of individuals. If you are in need of assistance, please communicate with me. Since my background has been preparing personal income taxes for over 20 years, you might describe your situation to me by private message. If I am able to help you out, I will let you know. The 2006 tax season is ending, but 2007 will be here before you know it. My tax returns are prepared using a professional tax preparation program and my background is related. My MBA in Accounting was received in October 1981 and have been working in the Accounting and Tax related areas since then. Good luck with your future!

JBendar Wink
Post Sat Apr 08, 2006 8:36 pm
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