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Client Services Manager required for Zurich in Swindon, UK

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Client Services Manager required for Zurich in Swindon, UK  Reply with quote  

Who we are:

Zurich International Corporate Solutions provides life, disability, income protection and long-term savings solutions to expatriates and other mobile employees of large and small companies. It also offers domestic coverage in those territories where we are licensed to do so. Zurich’s expatriate proposition is a key and distinctive element of how we deliver for customers in the corporate space.

The opportunity:

The role of Client Services Manager will lead a team being responsible for service delivery, financials, continuous improvement to both new and existing international corporate clients/EBC’s/IFA’s, along with people and performance management.

Main Accountabilities:

Embed Zurich Way of Working (ZWoW) management framework into the team
Management and delivery of Service and quality standards
Carry out resource planning to ensure peaks and troughs are managed effectively and efficiently
Collaborate with peers across other locations to ensure work sharing
Proactive communication to both internal and external stakeholders to manage service delivery expectations
Effective and efficient acknowledgement and resolution of complaints and escalations to self and to team.
Collaborate with key internal stakeholders who form part of end to end processes to manage end deliverable to clients
Lead and drive process optimization keeping all key stakeholders involved
Lead and drive service enhancement/relationship enhancement initiatives
Ensure that all regulatory standards are adhered to by the team
Support in the retention of existing clients and any growth initiatives to achieve overall business targets
Manage debt and achieve relevant KPIs
Management of Team productivity and efficient resource utilization

Your skills and experience:

A University degree or equivalent
Proven experience of team management/operations management experience preferably with in the Insurance/Financial services industry
Experience of working experience in the Insurance industry
Involvement in process review and continuous improvement initiatives.
Proven ability to build and maintain strong working relationships across the business and externally
Proven ability to work with little or no supervision
Leadership skills
Strong Analytical, investigative and problem solving skills
Creative and conceptual thinking style
Excellent command of English (both written and verbal) and a working knowledge of German will be an added advantage
Proven ability to build and maintain strong working relationships external and internal stakeholders.
Effective personal organization and planning skills.
Ability to work well under pressure and manage multiple stakeholders and priorities
Intermediate knowledge of Microsoft office packages– Word, Excel and PowerPoint.

The Reward:

In return we are offering an attractive salary plus a generous benefits package including bonus and defined contribution pension scheme. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.
Additional Information:

As an equal opportunities employer, Zurich celebrates the diversity of our people and we welcome applications from everyone.

In 2015 Zurich achieved 11th place in the Sunday Times 25 Best Big Companies to work for, the sixth year in a row that we have featured in this list - which we are incredibly proud of!

To apply please click on the following link: https://express.candarine.com/campaign/url/forward/197528fb1218[url][/url][/b]
Post Fri May 27, 2016 8:28 am
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