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Bank did not resolve fraudulent dispute in June

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nemoryer
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Bank did not resolve fraudulent dispute in June  Reply with quote  

Hello, I am very upset and quite distraught.

Last June of 2012, I visited israel and while there, encountered a crooked merchant on the street who literally forced me into buying 2 of his coins (I was with tourguide who knew the merchant - they were in cahoots). He then pulled out his portable credit card slider (BIG MISTAKE and I should have known better but did not). The charge of $40 turned out to be $408 on my Citibank statement. I quickly disputed the charge and they sent me VIA EMAIL a fraudulent disclosure statement that if I marked X on the box would constitute my ELECTRONIC SIGNATURE. Shortly thereafter, they reversed the $408. I thought everything had been settled. However, they also did send me a hard copy form which I kept and didn't fax nor send in, I thought the email electronic signature was all they needed.

Fast forward to August, on my recent statement which I checked today, it shows the $408 back in. I also checked an email they sent me which I never opened because I thought it was just an ad, stating that since I did not fully comply with their requirement of fraudulent disclosure, they were compelled to REPORT the $408 as unpaid to the 3 credit bureaus. NOW, my credit is ruined. I've had perfect credit scores before.

So today (Sunday), I went to Kinko's and faxed the hard copy Fraudulent Statement along with cover letter and a copy of the merchant's bill which clearly indicates $40.

Unfortunately, today is SUNDAY and the Security Division of the bank is closed so I have all of today to agonize over this and wait until tomorrow to call them. Their Customer Service Dept. could not do anything for me.

Has this happened to anyone and what to do? I am very very upset. Thank you.
Post Sun Aug 19, 2012 6:13 pm
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coaster
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I think one thing needs to be cleared up first:

You use the words "bank" and you name a major bank; yet this is a problem with a credit-card account servicing error. Most banks do not service the credit card accounts for the cards they have their names on. Before discussion a course of action, it's important to know whether the account is actually serviced by Citibank itself, or by a credit card servicing company. And to make it more complicated, if I remember right, Citibank owns a credit-servicing company (or did at one time).

Please tell us what it says on the payment voucher where it tells you who to make out the check to: does it say "make checks payable to Citibank" or does it say something else?

~Tim~
Post Sun Aug 19, 2012 8:02 pm
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Wino
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quote:
Originally posted by nemoryer
they also did send me a hard copy form which I kept and didn't fax nor send in

and
quote:
Originally posted by nemoryer
I also checked an email they sent me which I never opened because I thought it was just an ad

and finally
quote:
Originally posted by nemoryer
Bank did not resolve fraudulent dispute

It seems to me that you were more than a little at fault for this situation. The original swipe-thievery is why the dispute process is in place, so I don't really fault you for that; however, not to follow-up not only one time, but twice is really over the top.

It is not that I am without sympathy for your situation, but you are partially to blame. This time, do all of the tasks necessary, and let Visa or MC take care of their end of it.

But to answer your question: Yes, I had the same thing happen with me with Houston Cellular many years ago. I signed a contract that clearly had the "Month-to-Month" box checked. When I canceled later, they charged me a cancellation fee. I sent a copy of my contract four times to Amex to get the charge removed, and Amex removed it every time. The problem was that Houston Cellular continued to re-charge the bogus fee every month.

Yes, I continued to inform HC of their mistake, and they continued to re-charge me until they went out of business (I think they were bought by AT&T or some other entity). I eventually just left it on my Credit Report as I don't use credit anyway. It was a small ding, so I could really care less.
Post Mon Aug 20, 2012 2:41 am
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littleroc02us
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What type of card was this? I hope a Visa??

Risk comes from not knowing what you're doing. (Warren Buffet)
Post Mon Aug 20, 2012 2:45 pm
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coaster
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Update? How did you make out?

~Tim~
Post Tue Aug 21, 2012 6:22 am
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