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Is this the future of customer service?

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coaster
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Is this the future of customer service?  Reply with quote  

If you complain too much, they don't want your business: Sprint Nextel is terminating service for about 1000 customers who called customer service "excessively" about unresolved issues.

http://abcnews.go.com/Business/story?id=3361743&page=1&Business=true
http://www.washingtonpost.com/wp-dyn/content/article/2007/07/06/AR2007070602131.html

Well, I suppose if a service issue can't be resolved, I wouldn't want to do business with them anyway.

~Tim~

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Post Tue Jul 10, 2007 1:33 pm
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Case-Face
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sprint/nextel  Reply with quote  

Yeah, I heard about this story and it's UNHEARD of really. Although I learned in a marketing class that some businesses do try to kill certain products off by advertising it badly or not at all. But killing off customers? That's comedy!
Post Thu Jul 19, 2007 4:28 pm
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